FAQs

Do I need an app?

Yes. It uses the free EarVision app, for iPhone and Android, and connects to your phone over Wi-Fi.

What comes in the box?

The camera, 12 replaceable silicone tips, a USB-C cable, a small cleaning brush and a set of metal accessory tools. For ears, use the soft silicone tips.

How long does the battery last?

Up to 70 minutes of continuous use on a charge, with USB-C charging.

Is this a medical device?

No. It's a personal-care camera and it doesn't diagnose or treat any condition. If you have ear pain, an infection, a perforated eardrum, ear tubes or hearing changes, don't use it and see a doctor.

Can I use it on my kids?

We don't recommend it. It's meant for adults.

How long does shipping take?

Shipping to the US is free. Orders leave within 1–2 business days and arrive 5–8 business days later.

Will it arrive before Christmas?

Order by December 10 to receive it before Christmas.

Can I return it?

Yes, within 30 days of delivery, as long as it's unused, since it's a personal-care item. For the holidays, orders placed from November 1 to December 31 can be returned until January 15. See our Return Policy.