FAQs

Does it need to be plugged in?

No. It's cordless and rechargeable with the included USB cable, so you can move around while you use it.

What comes in the box?

The knee massager with its adjustable straps and a USB charging cable.

How hot does it get?

It has 4 heat levels, from 113°F to 140°F (45–60°C). Start on the lowest level and go up only if it feels comfortable.

Can I use it on my elbow or shoulder?

Yes. The straps adjust so it also fits around the elbow and the shoulder.

Is this a medical device?

No. It's a personal massager and it doesn't diagnose, treat or cure any condition. If you have a medical condition, a recent injury or surgery, a pacemaker, poor circulation or reduced sensitivity to heat, ask your doctor before using it.

How long does shipping take?

Shipping to the US is free. Orders leave within 1–2 business days and arrive 5–8 business days later.

Will it arrive before Christmas?

Order by December 10 to receive it before Christmas.

Can I return it?

Yes, within 30 days of delivery, as long as it's unused, since it's a personal-care item. For the holidays, orders placed from November 1 to December 31 can be returned until January 15. See our Return Policy.